Is Customer Grievances addressal an important aspect of your company functioning? Are you losing your customers? Are you following a proper check on Customer Queries? Are you losing out on business … If these are the questions that haunts you , then worry no more….
Lotex has come up with a proper solution for your customer query and grievances management…. Through our Domain expertise and time tested mechanism, we understand customer queries and basis that we have developed a Man and Machine combination to address your customer queries and reduce grievances to a large extent. Thereby earning a loyal and satisfied customer base.
- Lotex uses custom built technology which touches all levels of hierarchy in the organization
- It follows a stringent work flow to ensure zero gap in defined processes
- Lotex’s specialized CRM staff takes the query and grievances directly from customer and analyses the problem, post which they immediately act upon the same being a nodal body between customer and company
- Through use of advance technology Lotex can deliver this operation both onshore and offshore
- Lotex designs, functions and owns the SLA to address such queries and grievances
- Effective Customer query and grievance addressal
- Reduction in the complaints queue
- Transparent system
- Reduction in NPA
- Satisfied and loyal customer