Customer Query Management Processing

Is Customer Grievances addressal an important aspect of your company functioning? Are you losing your customers? Are you following a proper check on Customer Queries? Are you losing out on business … If these are the questions that haunts you , then worry no more….

Lotex has come up with a proper solution for your customer query and grievances management…. Through our Domain expertise and time tested mechanism, we understand customer queries and basis that we have developed a Man and Machine combination to address your customer queries and reduce grievances to a large extent. Thereby earning a loyal and satisfied customer base.

  • Lotex uses custom built technology which touches all levels of hierarchy in the organization
  • It follows a stringent work flow to ensure zero gap in defined processes
  • Lotex’s specialized CRM staff takes the query and grievances directly from customer and analyses the problem, post which they immediately act upon the same being a nodal body between customer and company
  • Through use of advance technology Lotex can deliver this operation both onshore and offshore
  • Lotex designs, functions and owns the SLA to address such queries and grievances

Key benefits

  • Effective Customer query and grievance addressal
  • Reduction in the complaints queue
  • Transparent system
  • Reduction in NPA
  • Satisfied and loyal customer