TraQman – Overview

TraQmanis web based application for helpdesk management with workflow engine. This system can add value to organization whose work force spread across different geographical locations by close monitoring and coordination, which in turn improves TAT efficiency.

Key Benefits

  • Maintain a central, secure repository for efficient storage and access to control tasks and procedures
  • Accelerate review and process cycles with documents automatically moving from one stage to the next
  • Improve communication and teamwork across departments and functional areas
  • Lower cost of regulatory compliance with electronic data and signatures, revision control, and audit trails
  • Gain enterprise-wide visibility into task status with measurable performance metrics
  • Security and Audit Trail

Key Benefits

  • Auto Escalation of incidents on reaching configured threshold
  • Option for Mailbox and Log mails as incidents
  • Integration with client software
  • Reminder notifications on tickets
  • Complete track of history
  • Option for adding attachments to incidents
  • Daily summary email on projects/Task’s
  • Configurable notification on actions on incidents
  • Custom Status, Priority, Category, Resolution management
  • Option for estimation of incidents
  • Project based roles and privilege management
  • Integrate chart to application
  • Export the data to different formats like Excel , CSV , Delimited Etc